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1

Customer experience modeling: from customer experience to service design

Verma, Rohit, Teixeira, Jorge, Patrício, Lia, Nunes, Nuno J., Nóbrega, Leonel, Fisk, Raymond P., Constantine, Larry

Journal:

Journal of Service Management

Year:

2012

Language:

english

File:

PDF, 246 KB

english, 2012

2

A service design approach to healthcare innovation: from decision-making to sense-making and institutional change

Patrício, Lia, Grenha Teixeira, Jorge, Vink, Josina

Journal:

Year:

2019

Language:

english

File:

PDF, 236 KB

english, 2019

3

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || Customer Experience Analytics: Dynamic Customer-Centric Model

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 704 KB

english, 2019

4

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || Service-Dominant Logic: Inward and Outward Views

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 570 KB

english, 2019

5

Value cocreation in service ecosystems

Beirão, Gabriela, Patrício, Lia, Fisk, Raymond P.

Journal:

Journal of Service Management

Year:

2017

Language:

english

File:

PDF, 610 KB

english, 2017

6

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || Further Advancing Service Science with Service-Dominant Logic: Service Ecosystems, Institutions, and Their Implications for Innovation

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 291 KB

english, 2019

7

Company social networks: customer communities or supplementary services?

Martins, Carla, Patrício, Lia

Journal:

Journal of Services Marketing

Year:

2018

Language:

english

File:

PDF, 355 KB

english, 2018

8

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || On the Evolution of Service Ecosystems: A Study of the Emerging API Economy

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 419 KB

english, 2019

9

“Futurizing” smart service: implications for service researchers and managers

Wuenderlich, Nancy V., Heinonen, Kristina, Ostrom, Amy L., Patricio, Lia, Sousa, Rui, Voss, Chris, Lemmink, Jos G.A.M.

Journal:

Journal of Services Marketing

Year:

2015

Language:

english

File:

PDF, 151 KB

english, 2015

10

Global mortality variations in patients with heart failure: results from the International Congestive Heart Failure (INTER-CHF) prospective cohort study

Dokainish, Hisham, Teo, Koon, Zhu, Jun, Roy, Ambuj, AlHabib, Khalid F, ElSayed, Ahmed, Palileo-Villaneuva, Lia, Lopez-Jaramillo, Patricio, Karaye, Kamilu, Yusoff, Khalid, Orlandini, Andres, Sliwa, Kar

Journal:

The Lancet Global Health

Year:

2017

Language:

english

File:

PDF, 1.05 MB

english, 2017

11

Understanding value co-creation in complex services with many actors

Bo Edvardsson and Professor Anders, Professor, Pinho, Nelson, Beirão, Gabriela, Patrício, Lia, P. Fisk, Raymond

Journal:

Journal of Service Management

Year:

2014

Language:

english

File:

PDF, 547 KB

english, 2014

12

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || Customer Acceptance of AI in Service Encounters: Understanding Antecedents and Consequences

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 479 KB

english, 2019

13

Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare

Patrício, Lia, de Pinho, Nelson Figueiredo, Teixeira, Jorge Grenha, Fisk, Raymond P.

Journal:

Service Science

Year:

2018

Language:

english

File:

PDF, 1.19 MB

english, 2018

14

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || Modular Sales – Using Concepts of Modularity to Improve the Quotation Process for B2B Service Providers

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 774 KB

english, 2018

15

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || The Future of Service Systems: From Synergetics to Multi-Sided Platforms

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 171 KB

english, 2019

16

Corrigendum to “Heart failure in low- and middle-income countries: Background, rationale, and design of the INTERnational Congestive Heart Failure Study (INTER-CHF)” (Am Heart J. 2015;170[4]:627-634)

Dokainish, Hisham, Teo, Koon, Zhu, Jun, Roy, Ambuj, AlHabib, Khalid F., ElSayed, Ahmed, Palileo-Villaneuva, Lia, Lopez-Jaramillo, Patricio, Karaye, Kamilu, Yusoff, Khalid, Orlandini, Andres, Sliwa, Ka

Journal:

American Heart Journal

Year:

2016

Language:

english

File:

PDF, 74 KB

english, 2016

17

Towards a holistic approach to the travel experience: A qualitative study of bus transportation

Carreira, Rui, Patrício, Lia, Natal Jorge, Renato, Magee, Chris, Van Eikema Hommes, Qi

Journal:

Transport Policy

Year:

2013

Language:

english

File:

PDF, 327 KB

english, 2013

18

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || High-Tech vs. High Touch Service Design in Healthcare: A Case for Considering the Emotional Biorhythm of the Patient in Technology Interventions

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 292 KB

english, 2019

19

Chemometric Approach to Quantify 5-Hydroxymethylfurfural and Furfural Obtained from Sugarcane Bagasse and Peanut Hull by UV

Godoy, Cristian A., SimiÃ£o, LetÃcia M., Toci, Aline T., Cordeiro, GilcÃ©lia A., do Amaral, Bianca, Peralta-Zamora, Patricio, Valderrama, PatrÃcia, Boroski, Marcela

Journal:

BioEnergy Research

Year:

2020

File:

PDF, 609 KB

2020

20

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || From Data to Service Intelligence: Exploring Public Safety as a Service

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 934 KB

english, 2018

21

Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches

Costa, Nina, Patrício, Lia, Morelli, Nicola, Magee, Christopher L.

Journal:

Year:

2017

Language:

english

File:

PDF, 3.66 MB

english, 2017

22

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II ||

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 16.50 MB

english, 2019

23

Heart Failure in Low and Middle Income Countries: Background, Rationale and Design of the INTER-CHF (INTERnational Congestive Heart Failure) Study

Dokainish, Hisham, Teo, Koon, Zhu, Jun, Roy, Ambuj, Al-Habib, Khalid, ElSayed, Ahmed, Palileo, Lia, Jaramillo, Patricio Lopez, Karaye, Kamilu, Yusoff, Khalid, Orlandini, Andres, Sliwa, Karen, Mondo, C

Journal:

American Heart Journal

Year:

2015

Language:

english

File:

PDF, 777 KB

english, 2015

24

Micronutrient content and antioxidant enzyme activities in human breast milk

Castillo-Castañeda, Patricia Carolina, García-González, Adolfo, Bencomo-Alvarez, Alfonso Enrique, Barros-Nuñez, Patricio, Gaxiola-Robles, Ramón, Méndez-Rodríguez, Lía Celina, Zenteno-Savín, Tania

Journal:

Journal of Trace Elements in Medicine and Biology

Year:

2019

Language:

english

File:

PDF, 449 KB

english, 2019

25

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || Using Employees’ Collective Intelligence for Service Innovation: Theory and Instruments

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 694 KB

english, 2019

26

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || Emerging Design Research Themes: A Research Review from Design, Service, and Management Studies

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 280 KB

english, 2019

27

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || Visualizing and Improving Service Processes with PCN Analysis

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 1.19 MB

english, 2019

28

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 631 KB

english, 2018

29

A bricolage perspective on service innovation

Witell, Lars, Gebauer, Heiko, Jaakkola, Elina, Hammedi, Wafa, Patricio, Lia, Perks, Helen

Journal:

Journal of Business Research

Year:

2017

Language:

english

File:

PDF, 515 KB

english, 2017

30

[IEEE 2013 IEEE 15th International Conference on e-Health Networking, Applications and Services (Healthcom 2013) - Lisbon, Portugal (2013.10.9-2013.10.12)] 2013 IEEE 15th International Conference on e-Health Networking, Applications and Services (Healthcom 2013) - Healthcare professionals as customers: A service perspective on Portuguese primary care health information systems

Teixeira, Jorge Grenha, Patricio, Lia, Nobrega, Leonel, Constantine, Larry, Fisk, Raymond P.

Year:

2013

Language:

english

File:

PDF, 220 KB

english, 2013

31

Requirements engineering for multi-channel services: the SEB method and its application to a multi-channel bank

Lia Patrício, João Falcão e Cunha, Raymond P. Fisk

Journal:

Requirements Engineering

Year:

2009

Language:

english

File:

PDF, 860 KB

english, 2009

32

Alterações posturais de idosos frequentadores de um clube para pessoas idosas Postural changes of elderly people that frequent a club for elderly people

Alves, Karoline Lima, Patrício, Anna Cláudia Freire de Araújo, Santos, Jiovana de Souza, Andrade, Danielle Maria Rorigues de, Crescêncio, Lia Costa, Albuquerque, Karla Fernandes de

Journal:

Revista de Pesquisa Cuidado é Fundamental Online

Year:

2016

File:

PDF, 355 KB

2016

33

[ACM Press the 9th international conference - Funchal, Madeira, Portugal (2004.01.13-2004.01.16)] Proceedings of the 9th international conference on Intelligent user interface - IUI '04 - Designing interaction experiences for multi-platform service provision with essential use cases

Patrício, Lia, Falcão e Cunha, João, Fisk, Raymond P., Nunes, Nuno J.

Year:

2004

Language:

english

File:

PDF, 161 KB

english, 2004

34

PSS Offering in a B2B Context: Towards the Drivers to Enable Integrated Solutions

Battaglia, Daniel, Borchardt, Miriam, Patrício, Lia

Journal:

Year:

2016

Language:

english

File:

PDF, 402 KB

english, 2016

35

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || Exploring the Value of Data – A Research Agenda

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 537 KB

english, 2018

36

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || Clarifying the Concept of Smart Service System

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 462 KB

english, 2019

37

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || Service as Intersubjective Struggle

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 339 KB

english, 2019

38

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || A Human-Centred, Multidisciplinary, and Transformative Approach to Service Science: A Service Design Perspective

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 811 KB

english, 2019

39

Billions of impoverished people deserve to be better served

Anders Gustafsson and Professor Rod, Professor, Fisk, Raymond P P., Anderson, Laurel, Bowen, David E., Gruber, Thorsten, Ostrom, Amy, Patrício, Lia, Reynoso, Javier, Sebastiani, Roberta

Journal:

Journal of Service Management

Year:

2016

Language:

english

File:

PDF, 375 KB

english, 2016

40

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || Bringing Design Science Research to Service Design

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 562 KB

english, 2018

41

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || Innovation in Sociomaterial Practices: The Case of IoE in The Healthcare Ecosystem

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 446 KB

english, 2019

42

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || An Approach for Customer-Centered Smart Service Innovation Based on Customer Data Management

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 490 KB

english, 2018

43

Frequency of antibodies against Neospora caninum in stray and domiciled dogs from urban, periurban and rural areas from Paraná State, Southern Brazil

Fridlund-Plugge, Nicolle, Montiani-Ferreira, Fabiano, Richartz, Rosária R. T. B., Dal Pizzol, Juliano, Machado Jr, Pedro C., Patrício, Lia F. L., Rosinelli, Adriana S., Locatelli-Dittrich, Rosangela

Journal:

Revista Brasileira de Parasitologia Veterinária

Year:

2008

File:

PDF, 40 KB

2008

44

SPIE Proceedings [SPIE SPIE Proceedings - (Sunday 12 February 2012)] - Optical direct observation of Gouy phase shift

Fluxa, Patricio, Zerbino, Lia M., Garavaglia, Mario, Marcano O., Aristides, Paz, Jose Luis

Year:

2012

Language:

english

File:

PDF, 328 KB

english, 2012

45

Cryostat sections with tissue amastigotes of Trypanosoma cruzi as a substrate for Chagas' disease serology

Patricio M. Cossio, Marta B. Casanova, Ana Lia Mariani, Stella Gonzalez Cappa, Luisa fernandez, Roberto M. Arana

Journal:

Transactions of the Royal Society of Tropical Medicine and Hygiene

Year:

1985

Language:

english

File:

PDF, 796 KB

english, 1985

46

Morphology and morphometry of feline bone marrow-derived mesenchymal stem cells in culture

Maciel, Bruno B., Rebelatto, Carmen L.K., Brofman, Paulo R.S., Brito, Harald F.V., Patricio, Lia F.L., Cruz, Marúcia A., Locatelli-Dittrich, Rosangela

Journal:

Pesquisa Veterinária Brasileira

Year:

2014

File:

PDF, 1.78 MB

2014

47

Influence of manganese on apoptosis and glutathione content of cumulus cells during in vitro maturation in bovine oocytes

Anchordoquy, Juan Patricio, Anchordoquy, Juan Mateo, Picco, Sebastián J., Sirini, Matías A., Errecalde, Ana Lía, Furnus, Cecilia C.

Journal:

Cell Biology International

Year:

2014

Language:

english

File:

PDF, 150 KB

english, 2014

48

Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel

Patrício, Lia, Fisk, Raymond P., Falcão e Cunha, João

Journal:

Managing Service Quality

Year:

2003

Language:

english

File:

PDF, 252 KB

english, 2003

49

[ACM Press the 12th international conference - Lisbon, Portugal (2010.09.07-2010.09.10)] Proceedings of the 12th international conference on Human computer interaction with mobile devices and services - MobileHCI '10 - Mobile service experiences

Sarmento, Teresa, Patrício, Lia

Year:

2010

Language:

english

File:

PDF, 372 KB

english, 2010

50

[Lecture Notes in Business Information Processing] Exploring Service Science Volume 331 (9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings) || Utilizing Data and Analytics to Advance Service

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

Year:

2018

Language:

english

File:

PDF, 486 KB

english, 2018

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